Full Tilt Bike CO will do everything in their power to ensure you are stoked on your purchase. If for any reason you are not satisfied, you are able to return items ONLY if they meet the conditions listed below: In their original packaging, sealed packaging in NEW, UNUSED, UNWORN, and UNINSTALLED condition within 5 days of the receipt of your purchase for refund for the price of that item. For returns after 5 days of receipt by customer, a 10% restocking fee will apply. There are no returns of any items 15 days after receipt of the item.
Our store policy does not allow returns or exchanges for any on sale, discounted of any type (store discount offer, coupon, store credit), close out, or clearance items. Additionally, there are no returns on apparel such as uniforms, pants, jerseys, helmets, shoes, gloves, safety pads, as well as items such as spokes, complete bikes, custom wheel sets, custom bikes, or any special orders. Special orders are items that have been drop shipped from a warehouse other than Full Tilt Bike Co.
If your item meets the above criteria and you wish to return the item, please log into your account and request the return through your MY ACCOUNT page. You must have an account to make a return to the Full Tilt Bike Co. Store, no exceptions. Shipping for all returns is the responsibility of the customer. Full Tilt Bike Co. retains the right to grant full or partial refunds at its discretion once received. Refunds will be issued within 5 days of receipt of the items back at Full Tilt Bike Co in most cases. The refund will be issued back to your form of payment.
If you received free shipping with your original order, you will receive your refund on your returned item, less the original shipping cost to Full Tilt Bike Co. of your products.
All SALE items are not eligible for a refund or exchange and the sale of the goods ARE FINAL. Once checked out there will be NO RETURNS OR EXCHANGES on sale items.
Please make sure that shipping and billing addresses match as it is crucial for your order to be processed and shipped in a timely manner.